Experiencing ACT Fibernet Customer Care in Hyderabad: A Comprehensive Review

Introduction - ACT Fibernet, established in 2000, offers broadband and cable services to a wide range of homes in southern India, including Hyderabad, Bangalore, and other cities. This review aims to provide an in-depth look at the customer experience with ACT Fibernet's customer care in Hyderabad.

A Dire Experience with ACT Fibernet Customer Care

One user's experience with ACT Fibernet's customer care has been nothing short of dire. The individual had requested installation, completed payment, and all formalities but encountered a problem during the installation. Upon arriving at their home, the service team informed the user that the area was not servicable, despite the initial promise of service. Unfortunately, the company refused to refund the amount. This situation has led to severe problems, especially for someone who works from home, as the user has found it challenging to maintain their work-life balance.

Initial Setup and Pre-2009 Experience

The user’s experience with ACT Fibernet began when Beam Telecom, a Hyderabad-based ISP, was acquired by ACT Fibernet in 2009. Prior to 2009, the user was a customer of Beam Telecom. For over a decade, the user has been a client of ACT Fibernet, and yet, they have never encountered any issues with customer care. The service personnel have always been courteous and prompt, addressing all queries and concerns in a timely manner.

The Worst Customer Care Experience in Hyderabad

However, recent experiences have been quite different. The user describes the customer care experience as horrible. Every call involves a different person, and the user has to explain the issue from the beginning to the end. Moreover, the customer care representatives often do not resolve the issue or transfer calls to the appropriate support team, leading to multiple disconnections. The user has lost count of how many times their calls have been disconnected, emphasizing the poor quality of service.

Previously Positive Experiences

Nevertheless, the user has also had positive experiences with ACT Beam broadband, which they have been using for the past 8 years. ACT Beam has provided them with what they believe to be the best network with huge speeds at an affordable price. Although issues did arise at times, the prompt resolution by the customer service team made a significant difference.

Recommendation for Alternatives

Despite the dire experience with ACT Fibernet, the user strongly recommends looking into other options. They suggest BSNL FTTH, particularly for those in need of reliable and uninterrupted service. BSNL FTTH offers quick resolution of issues and even includes a landline connection with unlimited local and STD calling for a rental plan of 600 and above.

Conclusion

The experience described by the user reflects a stark contrast in the quality of service provided by ACT Fibernet. While the company has historically offered good broadband services, the recent customer care experience has been unsatisfactory at best. Prospective customers are advised to carefully consider their options and the pros and cons of each service provider.