Getting in Touch with ATT Customer Service: Multiple Options and Contact Numbers

When you need assistance with your ATT service, there are several methods available to you. Whether you are looking to handle billing issues, technical support, or other specific needs, ATT offers various options to help you get in touch with their customer service team.

Contacting ATT via Phone

The main support line for ATT is 1-800-288-2020. This number can be used for both wireless and home services. If you are a wireless customer, you can also dial 611 from your ATT mobile phone for immediate assistance. This number is specifically dedicated to wireless support. However, remember that the 611 number may vary depending on the SIM card you are using.

Specialized Department Numbers

Billing Account: 611 from your ATT mobile phone, 877.331.0500 (Available 24/7) New Service: 888.333.6651 (Monday - Friday 8 AM - Midnight ET, Saturday Sunday 8 AM - 11 PM ET) Order Status: 877.782.8870 (24/7 available) Support for Travel Abroad: 1.314.925.6925 (24/7 available) Disability Resources: TTY/Voice: 866.241.6567/866.241.6568 (Monday - Friday 10 AM - 10 PM ET, Saturday 11 AM - 7:45 PM ET)

Online and Mobile Channels

For more real-time assistance, ATT also offers an online chat feature on their website. Simply visit the ATT Support page and use the live chat option. This can be very useful for immediate troubleshooting and queries.

For mobile users, the supported methods include:

Using the ATT Mobile App to access customer support directly from your device. Engaging ATT's official Twitter account @ATTHelp for quick responses to your queries.

Store Visits and IVR Menu

If you prefer face-to-face assistance, the option to visit a local ATT store is available. At the store, you can speak directly to a representative who can provide personalized support. Additionally, if you do not want to go through the IVR menu, you can visit the ATT website for all online resolutions.

Customer service is typically available during standard business hours, but some services offer 24/7 support. Make sure to have your account information ready to provide quick assistance.

Note: While the 611 number is a standard abbreviation for customer service in North America, it may vary depending on the SIM card you are using. If you call 611 with a phone that has a SIM card from ATT, it will direct you to ATT Customer Service. Similarly, this works for other carriers like Verizon.