How to Fix the LAN Cable Disconnected Error on PS4

When you're eagerly gaming on your PS4 using a LAN cable for Internet connection, it can be frustrating when the error message 'LAN cable disconnected' keeps popping up. This guide will walk you through the steps to resolve common issues and get your gaming experience back on track.

Check the LAN Cable

Inspect the Cable: Ensure that the LAN cable is not damaged. Look for any frays or kinks which could be causing the connection issue.

Try a Different Cable: If the issue persists, try using a different Ethernet cable to see if it could be the faulty cable causing the problem.

Check the Ports

Test the PS4 Port: Make sure the Ethernet port on your PS4 is clean and free from any debris. You can use compressed air to gently clean the port.

Test the Router Port: Ensure that the port on your router is functioning correctly. Try plugging the cable into a different port on the router to see if it resolves the issue.

Restart Devices

Restart the PS4: Turn off your PS4 completely, unplug it for a few minutes, then plug it back in and turn it back on. This simple step can often resolve transient connection issues.

Restart the Router: Unplug your router from power for about 30 seconds, then plug it back in and wait for it to fully restart. This can reset the network settings and help with connection issues.

Check Network Settings

Network Configuration: Go to the Settings menu, then Network. From there, select Set Up Internet Connection and choose Use a LAN Cable. Follow the on-screen prompts to reconfigure your connection. If the issue persists, try to test the internet connection from within the network settings menu.

Update System Software

Ensure your PS4 is running the latest system software. Go to Settings and select System Software Update. Checking for and installing any available updates can often resolve software-related connection issues.

Check for Interference

Ensure that there are no physical obstructions or electronic devices that could be interfering with the connection near your router. Move your router or gaming console to a different location to test the connection and see if the issue resolves.

Router Settings

Check DHCP Settings: Ensure that DHCP is enabled on your router. DHCP allows your PS4 to automatically obtain an IP address which is crucial for internet connectivity. You can check and adjust these settings via your router's configuration interface.

Firmware Update: Check if your router's firmware is up to date. A firmware update can often resolve connectivity issues and improve overall performance. Follow the instructions provided by your router manufacturer.

Factory Reset (Last Resort)

As a last resort, if all else fails, you may consider resetting your PS4 to factory settings. Make sure to back up all your data first as this will erase everything on the console. Contact the PlayStation support team for detailed instructions.

If you have tried all these steps and the issue still persists, it may be a hardware issue with either your PS4 or the router. In this case, contact your service provider or the PlayStation support team for further assistance.

By following these troubleshooting steps, you can hopefully resolve the 'LAN cable disconnected' error and enjoy uninterrupted gameplay on your PS4 with a stable Internet connection via a LAN cable.