How to Handle Maintenance Visits in Your Apartment

When maintenance people come to your apartment, it's a good idea to be prepared and behave in a manner that ensures a smooth and efficient visit. These guidelines will help you handle the situation appropriately and ensure that any necessary repairs are completed efficiently.

Preparing for the Maintenance Visit

Depending on the time of day when maintenance workers arrive, it's a kind gesture to offer them a meal. If they visit first thing in the morning, providing a hearty breakfast is highly appreciated. Make sure you have a variety of options, such as different types of breakfast meats (ham, bacon, sausage), potato products, pancakes, and eggs. Include options like toast, tortillas, and cheese so that there's something for everyone. Hot coffee is also a necessity, and real creamer is better than the cheaper alternatives. Remember, they are likely to be hungry again after the meal, so a selection of fresh sandwiches from a local shop can be a nice touch for lunch.

After the meal, it's best to give the maintenance workers plenty of space to get down to business. They might be there for several hours, so make sure the area is clear and organized to facilitate their work. Once the work is done, offer to wash their car if weather permits, or at least let them know that’s available. This small gesture can make their day and helps them feel valued.

Handling the Work Professionally

For routine maintenance visits, simply letting them in, showing them to the area of concern, and staying out of their way can go a long way. If necessary, answer any questions they have about the work being performed. For example, if the plumber asks, "Have you also seen water anywhere else?" be honest and answer accordingly. If they need assistance or additional information, they will ask.

Make sure the area they need to access is clear of any obstacles and that there is enough space for their tools and equipment. For example, if you're dealing with a broken heater that needs to be replaced, ensure that the space is adequate for them to replace it. Landlords and maintenance firms are required by state regulations to hire certified specialists, so trust in their expertise. Similarly, for plumbers, the work can be critical, especially if there are water leaks from apartments above that could affect those below. Remember, you may need to call emergency services if they are inexperienced or unqualified.

During their work, maintain a low profile. Observe and learn from their process but refrain from interrupting or talking to them. Let them initiate any conversation, especially if the visit is non-emergency-related. If you have received a notification from your landlord about the type of maintenance required, use it to your advantage. Your presence can help prevent any theft or pilfering, as you can keep an eye on the workers.

Post-Maintenance Etiquette

When maintenance workers are done with their job, express your gratitude. Estimate the total cost of the work in your head and ensure that you tip them appropriately. A 20% tip is a standard and courteous gesture, showing your appreciation for the work they have done. Tipping not only shows your gratitude but also supports a positive work environment, encouraging them to perform their duties with excellence.

Additional Tips

If it's not a routine visit and you're unsure about the workers' abilities, consider using a service like Door Dash to order food if they are exhausting your resources. However, make sure to communicate this earlier in the day so that you don't exhaust your food supply.

Remember, maintaining a professional and courteous demeanor can make a significant difference in the overall experience for both you and the maintenance workers.