How to View and Export Microsoft Teams Call Logs Beyond 30 Days

Many organizations rely on Microsoft Teams for collaborative communication, but managing call logs can be a challenging task. Beyond the default 30-day limit for viewing call data, users often wonder if there are any built-in tools or third-party solutions that can extend this functionality for more comprehensive reporting. In this article, we will explore the steps to view and export call logs beyond the 30-day restriction, focusing on both on-premises and hybrid environments.

Overview of Microsoft Teams Call Logs

Microsoft Teams provide detailed call logs that can offer insights into call durations, peak times, and call volumes. However, by default, Teams only allows you to view call logs for the last 30 days. If you need to access call logs beyond this period, you can consider utilizing Office 365 eDiscovery or third-party solutions. In this article, we will discuss both methods and help you decide which one is best for your needs.

Viewing Call Logs Within 30 Days

To view call logs within the 30-day window, follow these steps:

1. Access Microsoft Teams Admin Center

Sign in to the Teams Admin Center with your administrator credentials.

2. Navigate to Analytics and Usage Reports

Once logged in, go to Analytics in the left-hand navigation menu, followed by Reports and Usage reports.

3. Select the Report Type and Date Range

Choose the report type for calls and set the Date range to the desired period. By default, this is set to the last 30 days, but you can modify it to suit your needs.

Using Office 365 eDiscovery for Extended Reporting

If you need to access call logs older than 30 days, you can utilize Office 365 eDiscovery. eDiscovery allows you to search and retrieve data from various locations, including Teams, SharePoint, and OneDrive.

Steps to Use Office 365 eDiscovery:

1. Enable Office 365 eDiscovery

Ensure that Office 365 eDiscovery is enabled in your environment. This may require configuration if it's not already set up.

2. Run a Compliance Search

Initiate a compliance search to find and export call logs. This process can be resource-intensive, so plan accordingly to avoid disruption.

3. Export the Data

Once the data is collected, you can export it in various formats, such as CSV, PDF, or Excel, for further analysis.

Third-Party Solutions for Microsoft Teams Call Logs

In addition to the built-in tools, several third-party solutions can provide more extensive reporting and analytics for Microsoft Teams call logs. These solutions can offer features such as in-depth call detail records (CDRs), call analytics, and automated reporting. Some popular options include Sensedia, BlueJeans, and CallTrackingMetrics.

Conclusion

While Microsoft Teams does have built-in limitations for call log viewing, you have several options to extend this functionality. Whether you use Office 365 eDiscovery or third-party solutions, you can gain valuable insights into your Teams communication. Choose the method that best fits your organization's needs for call log management and analysis.

Keywords: Microsoft Teams, Call Logs, Call History