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Is IBMs Associate of Technical Operations a Technical BPO Job? What Freshers Need to Know

March 11, 2025Technology1831
Is IBMs Associate of Technical Operations a Technical BPO Job? What Fr

Is IBM's Associate of Technical Operations a Technical BPO Job? What Freshers Need to Know

The term IBMs associate of technical operations often comes with a mix of expectations and questions. Is it a typical back-office process outsourcing (BPO) job or is it more aligned with technical support roles that can offer growth opportunities? For fresh graduates, the choice can be daunting. This article aims to clarify the nature of the role and provide insights for fresher candidates.

Understanding the Role

The IBM associate of technical operations is not a complete BPO job as typically understood. It is a support function which, while important, is not considered a core role for high-level technical problem-solving.

Several individuals, such as Ayush Gupta, have already detailed the nature of this role. It involves tasks such as handling and resolving support problem and change tickets for client support operations, such as storage systems or server issues. These tasks often require independent thought and problem-solving skills to resolve, rather than following standardized procedures.

Support team members also interact with other teams to solve complex issues, which helps them understand current automation and analytics work. They are often tasked with standardizing repeatable tasks across multiple accounts, often by creating documentation or scripts to solve similar problems in the future. This is closely linked to automation practices, which are crucial in optimizing operations.

Comparison with IBM GBS (Global Business Services)

For fresh graduates, it's important to consider the difference between the IBM associate of technical operations and IBM GBS. IBM GBS deals more with infrastructure support, even for those without coding experience. You can secure administrative roles here, which could be a more suitable start for a fresher.

GBS involves various roles such as technical consultants who require genuine expertise and understanding of technologies. While consulting roles may not be as frequent, the structure still supports the development of foundational technical and management skills.

Other IBM Business Units (BUs)

IBM has several other business units that cater to different technical expertise and career stages. For instance, IBM’s BPO (Global Process Services, formerly known as IBM Daksh) is more focused on outsourcing various processes, rather than technical support. In India, many IT roles are outsourced, but they often involve lower-level technical support rather than core expertise.

On the other hand, IBM GTS (Global Technology Services) emphasizes tech support and remote system administration roles, which can also be suitable for freshers.

For those looking into research and development (RD), hardcore coding, networking, and other intensive technical roles, there are divisions like ST Systems, ISL India Software Lab, and others. These are indeed more demanding and might offer better career growth.

Enterprise Tech Support and Infrastructure Services

If you are specifically referring to enterprise tech support or infrastructure services, it's advisable to read up on similar roles such as the technical support engineer job and the career scope in IT infrastructure services. These roles will provide clearer insights into the nature of the work and the potential for growth.

While the IBM associate of technical operations can be a good starting point, it's essential to evaluate your career aspirations and align them with the right role. IBM’s diverse range of business units offers various opportunities for tech professionals at different stages of their career.

Conclusion

The nature of the role of IBM associate of technical operations is more akin to a support role rather than a typical core technical position. While it can offer a start for fresh graduates, it may not be the best fit for those seeking higher-level technical positions.

It's crucial to understand the specific Job Role and Skill Set Description offered by IBM's various Business Units (BUs) to align with your career goals. IBM offers a wide array of roles, from support to consulting, and each presents its own set of opportunities and challenges.

For further guidance, refer to the detailed responses from experienced professionals, such as Rajat Bhattacharya, who have provided insights into the growth potential in technical support engineer jobs and the scope in IT infrastructure services.