Optimizing Your Internet Speed: Troubleshooting Steps for Subpar Performance

Have you noticed that your internet speeds are much lower than the advertised 70 Mbps, clocking in at around 20 Mbps instead? This article will guide you through several steps to help troubleshoot and possibly improve your internet speed.

Confirm Your Internet Plan

The first step in diagnosing your slow internet speeds is to confirm that you are indeed subscribed to a plan that promises up to 70 Mbps. Sometimes, advertised speeds can vary based on location, time of day, or any service conditions. Keeping your Internet Service Provider (ISP) informed about your concerns can help them address any discrepancies.

Test at Different Times

To understand whether your internet speed fluctuates, it's crucial to run speed tests at different times of the day. Take into consideration peak usage periods, as during these times, your internet speed may naturally drop due to increased demand from neighboring users.

Use a Wired Connection

If you're currently testing over Wi-Fi, try connecting your device directly to the router with an Ethernet cable. Wired connections generally provide more stable speeds than wireless connections, which can be affected by various factors such as distance from the router, interference, and physical obstructions.

Restart Your Equipment

Another effective troubleshooting step is to power cycle your modem and router. This involves unplugging them from the power source for about 30 seconds and then plugging them back in. This simple action can resolve temporary issues that may be causing subpar performance.

Check for Interference

If you are using Wi-Fi, make sure that there are minimal obstructions such as walls, and avoid electronic devices that can interfere with the signal. This can help reduce interference and improve your Wi-Fi performance.

Limit Connected Devices

Having too many devices connected to your network can also affect your internet speed. Disconnect any unnecessary devices when running your speed tests to ensure a more accurate result and improve overall network performance.

Update Firmware

Ensure that both your modem and router firmware are up to date. Manufacturers often release updates that improve performance and security. Keeping them updated can provide better compatibility with your service plan and enhance your internet experience.

Run Malware Scans

Malware can significantly slow down your internet speed, so it's essential to run a malware scan on your devices. Use reliable antivirus software to perform a thorough scan and remove any potential threats.

Contact Your Internet Service Provider (ISP)

If you have tried all the above troubleshooting steps and still experience slow speeds, it's time to contact your ISP. They can check for issues on their end such as outages or problems with your connection that may not be related to your service plan or equipment.

Consider Upgrading Your Equipment

If your modem or router is several years old, it may not support higher speeds effectively. Consider upgrading to a newer model that is compatible with your current service plan. Newer equipment often comes with improved features and better performance, which can significantly enhance your internet experience.

By following these steps, you should be able to identify the cause of your slow internet speeds and take appropriate action. Remember, while WiFi is convenient, it may not always offer the best performance, and sometimes, a wired connection is a more reliable solution.