Protocol for Communication Between Therapist and Patient: Does Email Play a Role?

Communication is a cornerstone of successful therapy, and the method used can vary widely based on the individual therapist's preferences and the needs of the patient. In this article, we will explore the normal protocol for communication between a therapist and their patient, with a specific focus on the role of email.

Types of Communication in Therapy

Therapists often use a variety of platforms to communicate with their clients, including phone, text, Zoom, FaceTime, and email. The choice of communication method is typically based on the situation and what is most convenient for both the therapist and the client. If the therapy is conducted over the phone, then phone communication is expected, but other methods may be used depending on the circumstances.

Initial and Follow-Up Session Scheduling

Once the initial appointment has been set up and occurred, the next step is to arrange the subsequent session. This is usually done at the end of the current session. Unless there is a specific reason for a change, there is no need for contact between sessions. For any changes to the next session or emergency intervention, the therapist should have communicated the preferred method of contact beforehand, such as a phone call, text, or email.

Proper Use of Email in Therapy

Email should be used for significant or urgent matters, not for ad hoc counseling. However, the use of email can be beneficial for clarity and documentation. For instance, if a client is upset or wants clarification from the therapist, or if they want to discuss something different from what was planned, an email can be useful. Some clients prefer to share files or documents through email to prepare the therapist for the session.

It is important for clients to choose a therapist who meets their communication needs. If the therapy involves virtual sessions and the client frequently sends emails with relevant documents, this must be agreed upon during the initial consultation. The client should be informed about the boundaries and expectations regarding email usage, including how often email should be used, the kind of response to expect, and the turn-around time for responses.

Conclusion

Communication within the therapeutic relationship is a collaborative process that involves mutual understanding and agreement. While the primary goals are met in regular sessions, email can serve as a useful tool for specific, significant, or urgent matters. Above all, it is crucial for clients to find a therapist who can communicate effectively and meets their individual needs.

Keywords

therapist patient communication, therapy session scheduling, email in therapy