Relocating Jio GigaFiber: Steps and Considerations

If yoursquo;ve recently moved from a ground floor to a 3rd floor and need to relocate your Jio GigaFiber connection, follow these steps to ensure a smooth transition. The process involves contacting Jio customer support, providing necessary details, scheduling a technician visit, and successfully installing the connection at your new location.

Contact Jio Customer Support

The first step in relocating your Jio GigaFiber connection is contacting Jio customer service through their helpline at 1860 266 3333 or via the MyJio app. Inform them about your request to move the connection from the ground floor to the 3rd floor.

Provide Details

Be prepared to provide the following details: Your account number The current installation address The new location where you want the service

Schedule a Visit

Jio may need to send a technician to your location to assess the feasibility of moving the connection. Schedule a visit at a convenient time. This assessment helps ensure smooth relocation without any technical complications.

Installation Process

During the visit, the technician will assist you with the disconnection from your current location and the setup at the new location. They will also ensure that the service is working properly and that internet speed and connectivity are satisfactory.

Check Connectivity

After the installation, check the internet speed and connectivity to ensure everything is functioning as expected. This step helps catch any potential issues early and allows you to contact customer support if needed.

Follow-Up

If you encounter any problems after the move, do not hesitate to contact customer support again. They are there to help resolve any issues promptly.

Itrsquo;s important to note that there may be a service fee for relocating your connection. Therefore, itrsquo;s a good idea to inquired about any potential charges during your initial call with customer support.

Alternative: Call Jio Fiber Customer Care Number for Router Shifting

If your relocation requires changing the position of the router, you can call Jio fibre customer care number 18008969999. When you reach out, inform them that you want to shift your router so they can send an engineer to your location and adjust the length of your fiber optic cable as needed before reinstalling it in the new position.

City-specific Relocation Options

As of August 2020, you have two options based on your relocation needs: If you are moving within the same city with the same STD code, you can request migration from their helpline. If you are moving to a different city or STD code, you may need to get the current connection disconnected and claim a refund after surrendering the devices, including the set-top box and the remote.

We hope this guide helps you with your Jio GigaFiber relocation. If you found this information helpful, please consider upvoting!