Starting a BPO or Call Centre in India: Steps, Costs, and Avoiding Scams

Introduction

Starting a Business Process Outsourcing (BPO) or call centre in India involves significant planning, budgeting, and understanding of the industry landscape. It is important to differentiate between genuine opportunities and scams disguised as easy money schemes. This guide will help you navigate the initial steps and associated costs while avoiding common pitfalls faced by new entrants in this field.

Understanding Common Scam Tactics

The internet is rife with false promises and misleading information about starting a BPO or call centre. Some unscrupulous individuals and companies exploit the naivety of new entrepreneurs by offering seemingly lucrative projects without any practical business sense. For instance, inbound non-voice projects, support services, and form filling projects are often promoted with fix income offers that are either outdated or outright scams. It is crucial to approach these claims with skepticism.

If you are determined to start a BPO or call centre, your only viable option is to focus on outbound telemarketing projects. These projects involve generating leads and selling products or services to clients, which aligns more closely with the operational aspects of a call centre. Any other project is either outdated or a scam trap for new comers.

Proper Budgeting

Successfully starting a BPO or call centre requires a solid budget. The typical range for necessary investments includes:

Data Bases, Cloud Dialer, VoIP: A budget of 10 to 20 Lakh INR (approximately $13,000 to $26,000 USD) is recommended to cover the costs of databases, cloud-based dialers, VoIP systems, and other necessary technology. Operational Expenses: This includes cloud dialer rentals, VoIP usage fees, and other operational expenses required to run the call centre.

It is important to note that these figures are specific to operational costs and do not include any fees that brokers or scam artists might try to impose. Any requests for fees or deposits should be considered a major red flag.

Correct Mistakes and Plan Well

As a new entrant, you must be prepared to understand and accept any mistakes in your business plan. Start-ups that are unyielding in their perfectionism and refuse to correct their plans expose themselves to scams and potential financial losses. Thoroughly research the market, understand client interests, and be willing to adapt your project plans accordingly.

Avoid the trap of signing up for Ready-made profit making schemes offered by brokers. These are often just financial traps that will not yield sustainable gains.

For more detailed information and client references, consider consulting the following link:

Link to useful resources

Final Thoughts

Succeeding in the BPO and call centre industry requires a solid business foundation, a realistic budget, and an understanding of the market. By focusing on genuine projects and avoiding scams, you can build a successful and profitable BPO or call centre in India. Good luck!

Best regards,

Shreelaxmi, Sagar