Troubleshooting: Unable to Receive Incoming Calls on Jio with 4G LTE

Are you facing issues with receiving incoming calls on your Jio connection, even though you have a 4G LTE network? Here are several potential reasons and steps you can take to resolve the issue:

Network Issues

Firstly, it could be due to network-related problems in your area. Some common scenarios include:

Check for any outages or maintenance activities in your area that could be affecting the network.

Signal Strength

A weak signal can also prevent you from receiving calls successfully:

Ensure you have a strong signal coverage when receiving calls.

Do Not Disturb (DND) Mode

Another potential cause is the presence of the Do Not Disturb mode:

Verify if you have accidentally enabled the Do Not Disturb mode on your device. Disable it if necessary.

SIM Card Issues

Problems with the SIM card can also lead to call issues:

Remove the SIM card, gently clean it, and reinsert it. Ensure it is properly seated in the SIM tray.

Airplane Mode

Checking the status of Airplane Mode is also important:

Ensure that Airplane Mode is not enabled. Disable it if it is.

Call Forwarding Settings

Call forwarding can interfere with receiving calls on your Jio device:

Check if call forwarding is activated. You can verify and adjust this in your phone’s call settings.

Device Settings and Software Updates

Making sure your device settings and software are up to date can also solve call-related issues:

Ensure that your phone’s software is up to date. Outdated software may cause connectivity issues. Consider resetting your network settings if necessary. This process removes saved Wi-Fi networks and Bluetooth connections but can resolve call-related problems.

Contact Customer Support

If none of the above solutions work, it's best to contact Jio customer support:

They can check your account and network status to identify any other underlying issues.

Additional Tips

Some users may be facing issues because VOLTE is disabled by default or the phone does not support it:

If VOLTE is disabled, switch off your phone or put it in airplane mode for a while, then restart it. Alternatively, download Jio Voice and ensure you have data connectivity to receive calls.

Other devices may not work due to compatibility issues with the Jio SIM card:

Try using your SIM card in a different smartphone from the Indian market, such as Samsung, Redmi, or Realme, to see if the issue persists.

For example, Swami Aniruddha's Jio Base Value Plan of 1299/336 days had expired, but he was still able to receive calls using a Redmi 9 Prime 4G VoLTE handset until the expiration date.

By following these steps, you should be able to identify and resolve the issue with incoming calls on your Jio connection. If the problem continues, consider reaching out to Jio customer support for further assistance.