Troubleshooting Charging Issues with AirPods Pro

If you find that only your AirPods Pro are charging and not the case, this can be a challenging problem to resolve without proper knowledge and tools. Let's explore a few potential causes and solutions for this issue.

Diagnosing the Problem

When you put your AirPods Pro into the charging case and plug it in, the AirPods Pro itself is the only thing that is charging. This can be frustrating and confusing to users. The first step is to determine the root cause of the issue.

Is it a Broken Device? Performing a diagnosis online is not the best approach, as technical issues often require hands-on expertise. If you suspect that your AirPods Pro or the charging case is broken, the best course of action is to contact Apple customer support or visit an Apple Store for professional assistance via the Genius Bar.

If you choose to consult strangers online, it's often futile, as random advice and information may not cover the specific issue you are facing.

Common Causes and Solutions

Charging issues with AirPods Pro and the charging case are often interconnected. One common issue is a defective battery in the charging case. In a typical Bluetooth earbud system, there are three batteries: one in each earbud and one in the case. These are all non-user replaceable, which means when they die, you have two options:

Throw away the entire set. Pay a significant cost to have them replaced by a professional at an Apple Store or the Genius Bar.

For many users, especially those with the Sony WF-100M5, which is highly rated but has a non-replaceable battery once it dies, replacing all parts can be a challenge due to the custom nature of the batteries and the difficulty in finding replacement components.

Summoning Professional Help

To diagnose and solve charging issues effectively, it's best to seek professional help. Here are the steps:

Book an Appointment at the Genius Bar: Visit an Apple Store and book a Visit to the Genius Bar. This is the easiest and most reliable way to ensure that your device is repaired or diagnosed properly. Contact Apple Support: If an Apple Store is not available, you can contact Apple Support for remote trouble shooting. They can guide you to the appropriate diagnostics and solutions.

Basic Troubleshooting Tips

While professional help is the safest option, here are some basic troubleshooting tips that might help:

Ensure the Battery is Fully Charged: AirPods Pro and the charging case need to be charged before they can start charging your AirPods. If your charging case is empty, it needs to be fully charged first. Restart or Reconnect: Make sure that your iPhone’s Bluetooth is activated and that your AirPods Pro are turned on. Place the AirPods in the charging case and press the small circle at the back of the AirPods Pro. This often reconnects them. If the case is not lighting up, it might need to be charged first. Reset the AirPods: Turn off the AirPods Pro and the charging case, hold the physical button on the back of the case until the LED light starts flashing rapidly. Hold for 15 seconds until the light shows a flashing pattern. This will reset the AirPods.

By following these steps, you can often resolve common charging issues with your AirPods Pro. However, if the problem persists, it is recommended to visit an Apple Store or contact Apple Support for further assistance.

Conclusion

Charging issues with AirPods Pro and the charging case can be complex and require professional attention. By consulting Apple customer support or visiting the Genius Bar at an Apple Store, you can ensure that your device is repaired or diagnosed correctly. Always remember that DIY solutions can often be ineffective and may void warranties.