Troubleshooting HP 8020 Printer Connectivity Issues with a New Router

Introduction

Recently, I encountered a challenge with my HP 8020 printer when trying to connect it to a new router. While the printer connects successfully with my Windows 11 system, it fails to connect with my Android tablet or smartphone. Given the reliable performance of Ethernet connections, this issue raised questions about the wireless network setup. In this guide, we will explore the steps to resolve this connectivity issue and determine whether an Ethernet cable is necessary.

Can You Connect via the New Router?

When considering the connection issue between the HP 8020 printer and the new router, it's important to first ensure that the router settings are properly configured. The printer shows WiFi settings in the network configuration page, allowing you to connect to the printer. However, for devices such as Android tablets or smartphones, this may not be sufficient.

Steps to Troubleshoot and Connect

Here are the steps you can follow to diagnose and resolve the connectivity issue:

Check Router Settings: Ensure that the router is correctly configured and that all devices can access the internet and each other. Find the IP Address of the Print Server: On the Android device, open the Settings app and then go to Wi-Fi. Tap on the network name and look for the IP address of the print server. This can help you determine if the printer is visible to the network devices. Install Necessary Apps and Plugins: If the printer is not automatically detected, make sure you have the HP Smart App installed on your Android device. This app can help you set up WiFi-Direct printing. Alternatively, you can install the HP Print Service Plugin if the printer is already set up. Disable WiFi Isolation: On the router settings, check if WiFi isolation is enabled. Disable it if it is, as this can prevent devices from seeing each other on the network. You might also need to adjust MAC filtering or Wi-Fi encryption settings. Use the Proper Connection Mode: Ensure that the printer is using the correct wireless mode. For an HP 8020, you should be connecting to an existing LAN through an existing Wi-Fi network. The printer should not be in Ad-hoc wireless mode. Instead, connect each Android device to the Wi-Fi network and use the HP application to print through the network printer, not directly to the printer. Perform a Factory Reset: If the above steps do not resolve the issue, you might need to reset the printer to factory settings. This can be done through the printer interface. Consider an Ethernet Cable: As a last resort, if all else fails, you can use an Ethernet cable to connect the printer directly to the router. This will bypass any wireless connectivity issues.

Best Practices for Router Setup

When setting up a new router, it is often advisable to use Ethernet connections for critical devices such as home office computers. However, for mobile devices like Android tablets or smartphones, wireless connectivity is usually sufficient if properly configured. Always ensure that your router settings are compatible with all devices on your network. You can find more detailed steps on your router's user manual or the manufacturer's website.

Conclusion

The issue with connecting the HP 8020 printer to the new router can often be resolved by troubleshooting the wireless network settings and ensuring compatibility. By following the steps outlined above, you can effectively diagnose and resolve the connectivity issue. If you still face difficulties, consider consulting the printer's user manual or contacting customer support.