Why Did Zebpay Remove Bitcoin Cash, and How Can I Get My BCH Back?

The confusion and frustration surrounding Bitcoin Cash (BCH) on Zebpay are understandable, especially when you've transferred funds and can't access them. This article aims to clarify the situation and provide a step-by-step guide to retrieve your BCH.

Who Told You They Removed It?

According to your experience, you haven't received any notification from Zebpay regarding the removal of Bitcoin Cash. Moreover, the platform seems to have shifted its focus from being predominantly a wallet to a trading platform. This shift can be seen by the addition of Litecoin (LTC) to their offerings, as mentioned by another user. These changes could explain why you are unable to find Bitcoin Cash.

Welcome to Zebpay 2.0

Zebpay has undergone a significant transformation to become a more comprehensive trading platform. This change in strategy aligns with the increasing popularity of cryptocurrency trading. Koinex, another prominent exchange, has also seen a competitive surge, making such platform updates a necessary move for ride-sharing the increased demand for trading services.

Your Screenshot Confirms Bitcoin Cash is Still Available

The screenshot you provided clearly shows that Bitcoin Cash is still available on the platform. Therefore, the inability to see it might be due to a temporary glitch or a need for verification and refresh.

Steps to Resolve the Issue

To resolve the issue and access your Bitcoin Cash, please follow these steps:

Open the Menu: Start by opening the menu from the left slider on the app. This can be done by tapping the three bars located on the top left side of the app. Go to the Verification Screen: Navigate to the verification screen from the menu. Verification is crucial for secure access to your funds and ensuring your profile is in good standing. Refresh the Screen: Tap the refresh icon located on the top right side of the app to refresh the screen. This can help load any recent changes or updates to the interface. Access the Home Screen: Once you are on the home screen, go back to the left slider menu. See Bitcoin Cash: You should now be able to see the Bitcoin Cash option. If it is still not visible, repeat the steps or contact Zebpay support for further assistance.

Conclusion

It is clear that Zebpay has evolved beyond being just a wallet, now offering a trading platform. As a user, it is important to keep up with such platform updates and follow the necessary steps to ensure seamless access to your funds. If you continue to face issues, consider reaching out to their customer support for assistance.

Stay updated with the latest on cryptocurrency trading and wallets by following the latest trends and updates. Zebpay's evolution to a trading platform is just the beginning, with more advancements in the future.