Why Does the Microsoft Store Keep Crashing?

Have you experienced the frustration of the Microsoft Store crashing on your device? This can be a significant inconvenience, especially when you are trying to install or update applications. Fortunately, there are several common causes and solutions to address these issues. Below, we will explore the various reasons why the Microsoft Store crashes and the steps to resolve them.

Corrupted Cache

One of the most common reasons why the Microsoft Store crashes is due to a corrupted cache. This can happen when the store's temporary files become outdated or damaged, leading to performance issues. To resolve this, you can clear the cache by running the command wsreset.exe in the Run dialog (press Win R).

Solution

To clear the cache:

Press Win R to open the Run dialog. Type wsreset.exe and press Enter. Follow the on-screen instructions to complete the process.

Outdated Windows Version

Another potential cause of Microsoft Store crashes is an outdated Windows version. If your Windows installation is not up to date, it may lead to compatibility issues with the store. Therefore, it is essential to ensure that your Windows version is the latest and that all pending updates are installed.

Solution

To check and install Windows updates:

Go to the Windows Update page. Click on the 'Check for updates' button. Install any available updates and restart your computer if prompted.

Incorrect Date and Time Settings

Incorrect date and time settings can also contribute to the crashes of the Microsoft Store. This is because the store relies on accurate time and date information to function properly. Ensuring that your system's date and time are set correctly and that the date and time are synchronized with the internet can resolve this issue.

Solution

To correct the date and time settings:

Open the Control Panel and navigate to Date and Time. Ensure that the 'Set the time automatically' option is selected. Click on the 'Change time zone' button to check if auto-synchronization is enabled.

Network Issues

Poor internet connectivity is another common reason for the Microsoft Store crashes. This is because the store requires a stable and fast internet connection to download and install applications.

Solution

To check and improve your internet connection:

Test your internet speed using a reliable third-party tool. Restart your router and modem. Check for any network errors or warnings in your network settings.

Conflicting Software

Third-party applications, particularly security software, can sometimes interfere with the Microsoft Store. If your antivirus or firewall software is blocking the store, you may encounter frequent crashes.

Solution

To disable conflicting software temporarily and see if the issue is resolved:

Temporarily disable any third-party antivirus software. Temporarily disable any third-party firewall software. Test the Microsoft Store after disabling the potential conflicts.

Corrupted Microsoft Store Installation

There might also be instances where the Microsoft Store installation itself becomes corrupted. This can lead to crashes and other performance issues.

Solution

To reset the Microsoft Store:

Go to Settings > Apps > Apps and features. Find Microsoft Store in the list of installed applications. Select Microsoft Store and then click on the Advanced options button. Click on the Reset button to reset the app.

User Account Issues

Problems with your user account can also lead to crashes. If you are experiencing issues solely in your user profile, creating a new user account may resolve the problem.

Solution

To create a new user account:

Go to Settings > Accounts > Family and other users. Click on Add someone else to this PC. Follow the on-screen instructions to create a new user account.

Reinstalling the Microsoft Store

If none of the above solutions resolve the crashes, you might need to consider reinstalling the Microsoft Store. You can use tools like the sfc /scannow and DISM to repair any system files that may be corrupted.

Solution

Here are the steps to reinstall the Microsoft Store using the System File Checker:

Open Command Prompt as an administrator. Type sfc /scannow and press Enter. Follow the on-screen instructions to complete the repair process. Once the scan is complete, restart your computer.

By following these troubleshooting steps, you should be able to resolve the frequent crashes of the Microsoft Store and enjoy a more stable and functional experience.