Unveiling Google’s Internal Workforce Knowledge Management Systems

Google is well-known for fostering a culture of collaboration and knowledge sharing among its employees. To support this culture, the tech giant has developed several internal wikis and knowledge management systems. These tools aren't just simple documentation platforms; they are integral parts of Google's operational framework, enhancing efficiency and promoting innovation.

Key Internal Knowledge Management Systems at Google

Below are some of the notable internal wikis and knowledge management systems used by Google:

1. Google Sites

Google Sites is a versatile tool that employees can use to create and share internal websites and wikis. This platform is ideal for project documentation, team information management, and other collaborative needs. By leveraging Google Sites, teams can streamline their operations and ensure everyone has access to the latest information.

2. Google Wiki

Google Wiki, although not a specific product name, refers to the internal wiki systems where teams can document processes, share knowledge, and collaborate on projects. These wiki systems are designed to be accessible and easy to use, ensuring that all employees can contribute and benefit from the wealth of information available.

3. Google Docs and Drive

While not traditional wikis, Google Docs and Drive serve similar purposes by allowing multiple users to edit and comment on documents in real-time. These collaborative tools are widely used within Google, ensuring that everyone can contribute to and access important information efficiently.

4. Internal Knowledge Base

Google has an extensive internal knowledge base that employees can access for company policies, procedures, and resources. This system is often powered by Google’s own search capabilities, making it easy for employees to find the information they need quickly and accurately.

Google's MOMA: A Specialized Knowledge Management Tool

One of the most notable internal wikis at Google is MOMA. Built by internal Google engineers to organize the company’s information and make it accessible and useful to Googlers, MOMA serves as a central hub for internal discussions and knowledge sharing.

MOMA is not available for public use; however, if you need a place to put your team’s internal documentation and utilize Google Apps, you can use the recently revamped Google Sites. For teams using Slack, a system like Tettra, specifically designed for Slack, might be a better fit.

There isn't a definitive agreement as to why Google’s system is called MOMA. For more insight into the possible origins of the name, you can read this Quora thread.

MOMA is designed to be a homepage for Googlers to participate in internal discussions, share knowledge about Google's inner workings, and onboard new employees. A screenshot of the homepage, taken from a 2007 blog post with confidential information removed, provides a glimpse into the tool's features.

Full disclosure: I’m one of the cofounders of Tettra.

In conclusion, Google's internal knowledge management systems are crucial tools that support the company's collaborative culture. From the versatile Google Sites to the specialized MOMA, these systems play a vital role in enhancing efficiency and promoting innovation within Google.