Why OYO Requires an Aadhaar Card for Registration

OYO, a leading hotel chain in India, requires guests to provide an Aadhaar card for a variety of reasons. This requirement plays a crucial role in ensuring the safety, legal compliance, and operational efficiency of their services. Understanding these reasons can help guests appreciate the reasons behind the request for an Aadhaar card.

Identity Verification

The primary reason for OYO to request an Aadhaar card is identity verification. Aadhaar is a nationally unique identification number issued by the government of India. By requesting and verifying an Aadhaar card, OYO can ensure that the guest is who they claim to be. This helps mitigate instances of fraud and enhances the overall trust between the hotel and its guests.

Legal Compliance

To comply with local laws and regulations, hotels in India are often required to maintain a record of guest identities. The Aadhaar card serves as a valid identification document that can be cross-referenced with government databases. Ensuring that guests provide their Aadhaar card helps OYO meet legal requirements and maintain accurate records, which is essential for compliance and regulatory purposes.

Safety and Security

Collecting Aadhaar details can significantly enhance security measures. By verifying the identity of guests through their Aadhaar card, OYO can ensure that only authorized and verified individuals are checking into properties. This measure helps prevent unauthorized access and ensures the safety of both guests and staff. Furthermore, it enables OYO to trace guests in case of any criminal activities or emergencies.

Streamlined Check-in Process

The Aadhaar card can streamline the check-in process by providing a fast and accurate method for guests to submit their identification. By having a verified Aadhaar card on file, OYO can quickly process bookings, verify the guest's identity, and provide a smoother check-in experience. This not only benefits guests but also helps OYO to operate more efficiently by reducing the time and resources needed for identity verification.

Data Accuracy

Providing accurate and up-to-date information through an Aadhaar card ensures that OYO has reliable data on its guests. This helps in improving service quality and operational efficiency. With accurate data, OYO can better understand its guests' preferences and needs, leading to personalized and enhanced services. Additionally, accurate data can help in delivering lost items, tracing guests in case of emergencies, and other essential services.

While these are the primary reasons for requesting an Aadhaar card, it’s crucial for guests to inquire about how their data will be used and stored to address privacy and security concerns.

It's a process of KYC (Know Your Customer) as mandated by the law. The identity proof is collected for two main reasons:

To trace customers in case of any criminal activity. To return or deliver any items to the guest, such as clothes, watches, or other valuable items, that might have been left behind in the hotel room.

Municipalities and other local administrations enforce the rule that lodge managers must insist on the personal ID of all inmates in the lodge to satisfy the police authorities in tracing criminals. Given OYO's involvement in managing lodges all over India, it is understandable why they require Aadhaar cards for verifying applicants.

If you have any further questions, feel free to reach out to OYO’s customer support for more information on their Aadhaar card requirements and the benefits it brings to both guests and the hotel.