Why is my Motorola X4 showing a notification ‘charging connected device via USB’ but it’s not connected?

If your Motorola X4 is displaying a notification that says ‘charging connected device via USB’ even when it’s not connected to any device, there are a few potential reasons for this issue. Here’s a detailed guide on how to troubleshoot and resolve it:

Software Glitch

One common reason for this notification is a software glitch in your device's operating system. Sometimes, the system may misinterpret the charging state. Restarting your phone can often resolve this issue.

USB Port Issues

Another possibility is that dust or debris in your USB port is causing the phone to think it’s connected. Inspect the port and clean it gently with a soft brush or compressed air. This can help clear any physical obstructions that might be leading to the notification.

Faulty Cable or Charger

If you suspect the issue might be with the charger or cable, it’s worth trying a different one. If the notification persists, it could indicate that the device is having trouble interpreting the connection status. Testing with a known good cable and charger can help you determine if the problem lies with the original components.

Settings or App Conflict

Certain apps or settings may also cause this notification to appear. Check for any recently installed apps that might interact with USB settings. Reverting to a previous app state or uninstalling potential culprits can help determine if they are responsible for the issue.

Hardware Malfunction

If none of the above solutions work, there may be a hardware issue. In such cases, it might be best to contact Motorola support or visit a repair shop. A device specialist can help diagnose and resolve hardware issues that might be causing the notification.

Additional Troubleshooting Steps

Unfortunately, if the problem continues, clearing the notification or simply restarting the phone might not solve the issue. Here’s a step-by-step guide that Jose suggests:

Clear your notification if that doesn’t help, try restarting your phone. Try to connect the original charger. Press and hold the power on/off button for 20 seconds to restart the device. Unplug the charger and check if the notification does not appear. If the issue persists, the device will need to be sent to repair. It seems to be a physical issue.

By following these steps, you can identify the root cause of the notification and take appropriate action. If the problem is persistent after trying these solutions, consulting with a professional is the best course of action.