Be Wary of Bluestone: A Comprehensive Analysis

When it comes to purchasing high-quality and reliable jewelry, many consumers turn to well-known brands. However, several customers have shared their experiences with Bluestone, a leading Indian online jewelry marketplace. This article will delve into the recurring themes of unreliability and poor customer service, highlighting why Bluestone might be a company to avoid.

Unreliable and Expensive Jewelry

One of the most prevalent issues reported by customers is the unreliability of the products sold by Bluestone. A customer purchased earings for ?30,000 after a discount, only to find them cut after just one year. Surprisingly, the same product appears for ?62,000 on the website once it is exchanged. Furthermore, the company is asking for ?27,000 to exchange the damaged jewelry, despite their earlier promise of a 100% diamond value return. This goes against the ethical practices of the jewelry business and is indicative of the lack of transparency in their transactions.

Poor Quality and Durability

Another common complaint revolves around the quality of the jewelry sold by Bluestone. A customer bought a 22k gold bangle that broke within just two weeks, despite being assured of its durability. Another customer, who purchased an 18k gold locket, reported that it tarnished after just two wears, which is unacceptable for pure gold jewelry. The company's making charges range from ?25 to ?40, but the quality of the craftsmanship leaves much to be desired. It's worth noting that Bluestone's primary interest seems to be in signing customers up for their monthly investment plan, rather than providing high-quality products. This focus on profits over quality can be highly detrimental to customers' satisfaction and trust in the brand.

Disappointing Customer Service

The customer complaints also extend to the poor customer service provided by Bluestone. When a customer's ring's solitaire fell off after just two months, the company claimed it was a wear and tear issue rather than a manufacturing defect. A customer who purchased a ring from the Kalkaji store and sought support from the Mall of Dehradun store reported that the customer care provided the same unhelpful reply. Similarly, a customer who suffered a manufacturing defect in their Lucida nose ring and was asking for a proper lock found no action taken by customer care, besides receiving empty assurances.

Verdict: Refrain from Purchasing from Bluestone

Considering the recurring themes of unreliable products, poor quality, and subpar customer service, it is highly advisable for potential customers to avoid purchasing from Bluestone. The company's practices do not align with the values and expectations of responsible and ethical jewelry brands. Furthermore, the lack of transparency in transactions and hidden costs make the company appear untrustworthy and potentially fraudulent.

Final Thoughts

Consumers should exercise caution and do thorough research before making a purchase. If you value reliability, quality, and customer satisfaction, it is better to look for other brands that can fulfill these criteria. Trustworthy brands will not only provide high-quality products but also reliable customer service and transparency in their transactions.