Introduction to Hathway Broadband

Hathway is one of the leading broadband providers in India, but recent reviews have highlighted a series of disappointing and unethical practices by the company. Customer experiences vary, ranging from unfulfilled promises to outright scams. In this article, we will explore some of the worst experiences reported by Hathway broadband users and discuss how they impact customers’ trust in the brand.

Unfulfilled Promises and Customer Complaints

Many customers have reported unsatisfactory experiences regarding promises made by Hathway representatives. For instance, one user experienced this:

‘The most bloody useless broadband is Hathway. We paid money for WiFi and this useless shit never works. All bloody scammers, I hope they go to hell for taking money from people and scamming it. F***in scammers should ban that whole brand!!!!!’

Another customer had a different issue, which revolves around unfulfilled promises:

‘I had a bad experience with Hathway. When I installed the broadband connection, a representative told me that if I paid the three-month subscription in advance, they would give me a free room camera. However, after almost a year, the camera was not delivered. Despite numerous emails and phone calls, I have yet to receive the promised item.’

Technical Issues and Unhelpful Customer Service

Technical issues and unhelpful customer service have also been reported. Here is one such experience:

‘Hathway in India is the biggest scammer in India. When I took their connection, it caused issues with my normal utility, which I use with BSNL. Whenever I came across issues, their representatives insisted that the problem was with my settings. Finally, a team of experts had to be brought in, who, upon receiving screen shots and computer settings from other websites, shamelessly told me that I should have confirmed before opting for their connection. Do they mean to say that their customers have to ask them whether they can send emails, surf the internet, or download files?!

Such experiences lead to a general sense of frustration and distrust among customers, questioning the reliability and honesty of the company.

Refund Policies and Unethical Practices

Unethical practices such as refusal to provide refunds further exacerbate customer dissatisfaction. In one case, a user reported:

‘When I asked for a refund, they said that since the connection was prepaid, they couldn’t give one. This is an unethical business practice, and I have never seen an entity behave so unethically, not in my entire life.’

This response from the company only serves to deepen the mistrust among customers, contributing to a negative perception of Hathway.

Conclusion and Recommendations

Based on the numerous reports of unsatisfactory experiences, it is clear that Hathway needs to address these issues to regain the trust of its customers. Immediate action, such as fulfilling promises, providing timely support, and transparent refund policies, is necessary for the company’s long-term success.

**Keywords:** Hathway broadband, telecom scams, customer complaints